Privacy Policy

Introduction

Delos Space Corporation d/b/a Delos Insurance Solutions (“Delos,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy applies to websites, applications, payment portals, products, services, and related digital offerings that link to this Privacy Policy (collectively, the “Services”). It describes how Delos collects, uses, shares, stores, and protects information about users of our Services.

By using our Services, you acknowledge the collection, use, and disclosure practices described in this Privacy Policy.

Scope

This Privacy Policy applies to information collected:

• On our websites and applications;
• Through our Services;
• In email, text, and other electronic communications between you and Delos;
• Through mobile and desktop applications;
• Through interactions with our advertising, content, or applications on third-party websites.

This Privacy Policy does not apply to information collected by third parties that are not under Delos’s control.

Children’s Privacy

Our Services are intended for general audiences. We do not knowingly collect personal information from children under 18 years of age. If we learn that we have collected information from a child in violation of applicable law, we will take steps to delete that information.

Automated Information Collection

We and our service providers may automatically collect usage information through cookies, web beacons, analytics tools, device identifiers, browser fingerprinting technologies, and similar technologies.

Information collected may include:

• IP address and device identifiers;
• Browser and operating system information;
• Device characteristics and settings;
• Location information;
• Website usage and navigation activity;
• Referral URLs and interaction data.

We use this information to improve security, functionality, analytics, performance, and user experience.

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• Name;
• Postal address;
• Email address;
• Telephone number;
• Date of birth;
• Payment and financial information;
• Account credentials;
• Customer support communications;
• Information submitted through forms, applications, and transactions.

We may also collect information about your interactions with our Services and information obtained from business partners and service providers.

Third Parties and Targeted Advertising

We may share information with service providers, business partners, analytics providers, legal authorities, and other parties as described in this Privacy Policy.

SMS/Text Messaging Privacy Notice

For clarity, any sharing described in this section does not include sharing mobile phone numbers, text messaging opt-in data, or text messaging consent information with third parties or affiliates for marketing, promotional, or lead generation purposes. Delos does not sell, rent, share, or otherwise disclose mobile phone numbers, text messaging opt-in data, or text messaging consent information to third parties or affiliates for their marketing, promotional, or lead generation purposes.

We may also use analytics providers such as Google Analytics and similar services to understand how users interact with our Services and to improve functionality and performance.

SMS Communications

SMS Data Collection

When you participate in Delos text messaging programs, we may collect and maintain information related to such communications, including your mobile phone number, message content, message delivery information, message timestamps, and records of your consent, opt-in, and opt-out preferences.

We use this information to provide and improve text messaging services, communicate with you, maintain records of consent, comply with legal and regulatory requirements, and protect against fraud, misuse, and unauthorized activity.

If you elect to receive text messages from Delos, we may use your mobile phone number to send account-related messages, customer support communications, service notifications, policy-related communications, appointment reminders, and other messages to which you have consented.

By providing your mobile phone number and opting into text messaging communications, you consent to receive SMS messages from Delos. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact Delos through the contact methods provided in this Privacy Policy.

We maintain records of SMS opt-in and opt-out requests as necessary to comply with applicable laws, carrier requirements, and business record retention obligations.

How We Use Your Information

We may use personal information to:

• Provide and maintain our Services;
• Process transactions and payments;
• Respond to inquiries and customer service requests;
• Communicate regarding products, services, and updates;
• Improve, develop, and secure our Services;
• Prevent fraud and unauthorized activity;
• Comply with legal and regulatory obligations;
• Enforce agreements and company policies;
• Fulfill any other purpose disclosed at the time information is collected.

Disclosure of Your Information

We may disclose personal information:

• To our subsidiaries and affiliates;
• To contractors, vendors, and service providers that support our business;
• In connection with mergers, acquisitions, financing transactions, or asset transfers;
• To fulfill the purpose for which the information was provided;
• With your consent;
• As required by law.

Marketing Disclosure

We may disclose information to third parties to market their products or services to you if you have not opted out of such disclosures, except that Delos does not disclose mobile phone numbers, text messaging opt-in data, or text messaging consent information to third parties or affiliates for marketing, promotional, or lead generation purposes.

SMS/Text Messaging Privacy

Notwithstanding anything else in this Privacy Policy, Delos does not sell, rent, share, or otherwise disclose mobile phone numbers, text messaging opt-in data, or text messaging consent information to third parties or affiliates for their marketing, promotional, or lead generation purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of disclosures described in this Privacy Policy exclude text messaging originator opt-in data and consent. Such opt-in data and consent information will not be shared with any third parties except as necessary to provide, support, and operate Delos’s text messaging services, facilitate message delivery through telecommunications providers and service vendors, protect against fraud or abuse, or as otherwise required by applicable law, regulation, legal process, or governmental request.

Accessing and Correcting Your Information

You may request access to, correction of, or deletion of certain personal information by contacting Delos. We may require verification of identity before processing requests and may retain information where permitted or required by law.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable exceptions and limitations.

These rights may include:

• The right to know what personal information we collect, use, disclose, and retain;
• The right to access personal information;
• The right to request correction of inaccurate information;
• The right to request deletion of personal information;
• The right to obtain information in a portable format;
• The right not to be discriminated against for exercising privacy rights.

Delos does not sell personal information or share personal information for cross-context behavioral advertising unless otherwise disclosed at the time of collection.

How to Exercise Your California Privacy Rights

California residents may submit requests to know, access, correct, or delete personal information by using the contact information below.

Delos will verify the identity of the requesting individual and respond within the timeframes required by applicable law.

Data Security

We use commercially reasonable and industry-standard administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated effective date. Continued use of the Services following updates constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact Delos by email at privacy@getdelos.com.