Claims
We're sorry you're experiencing a loss. To ensure your claim is handled quickly and accurately, please follow the steps below.
Emergency Situations
If there is a life-safety issue or immediate danger, call 911 before taking any other action.
How to Report a Claim
- 1
Find your policy information
Locate your policy documents and confirm your policy number, and your agent's name and contact information.
- 2
Go to Page 5
Page 5 of your Policy Declarations includes your insurance carrier's claim reporting instructions, including phone numbers, email addresses, and mailing instructions (if required).
- 3
Report your claim
Follow the carrier's instructions to begin the claim with the proper claims team. This ensures your claim is routed correctly and processed without delays.
- 4
Need help? Contact your agent
Your agent can help confirm next steps or assist in submitting the claim.
- 5
Still unsure who to contact?
You may call Delos at 888-823-3567 , and we'll help guide you to the right claims resource. Please note: claims must be reported through the carrier or agent listed in your policy documents.
Our Claim Handling Promise
It is the responsibility of all Delos claim employees and service providers to deliver on our company's promise when it comes to claim handling. We will:
- Listen, be fair, be open, and carry out our part of the bargain under the contract in good faith.
- Offer relief, not declinations.
- Explain all relevant coverages under the policy. Encourage policyholders to report all losses and avail themselves of all benefits under their coverages.
- Diligently investigate the relevant facts to determine if a claim is valid, reasonably evaluate the claim and act promptly in resolving it.
- Make an objective evaluation of the facts and circumstances supporting our policyholders' claims.
- Communicate with and be responsive to inquiries from insureds and their attorneys by promptly answering letters and phone calls.